Post by ruhaimaromana22 on Nov 4, 2024 5:04:22 GMT -5
Attik windows have been on the market since 1996. The company has its own production facility, where they manufacture plastic windows of any complexity and shape.
In 2012, an urgent issue arose about social media marketing service expanding the methods of communication with customers due to a significant increase in buyers. At that time, the company used only telephone and email to communicate with customers, which slowed down the process of placing an order and resolving technical issues.
The tasks that needed to be solved:
Transfer clients to digital channels to speed up the resolution of issues that company managers deal with
Get closer to customers and offer them a choice of communication channels
Collect leads outside of working hours
Increase customer loyalty through fast and quality support
After testing various services, the company Okna Attik chose the universal chat platform LiveTex, the functionality of which covered the tasks set and also met the following criteria:
high quality and a guarantee of stable operation from a company with more than 12 years of experience in the market,
support from a personal manager at all stages of cooperation, assistance in resolving emerging issues and prompt feedback from technical support,
quick implementation and a clear interface to ensure that the employee training process is as intuitive as possible.
Solution
Site services
Online chat on the website
Most often, clients contact the company with questions about the price of the services offered. To make communication easier and more convenient, Attik Windows added a chat to the website .
To immediately collect client contacts, we added pre-chat fields in which visitors can leave their name, phone number, and email. This also made it possible to personalize the operator's responses to requests.
It took less than a week to implement the chat, install the necessary widgets on the website, and train employees.
Now clients can get a full consultation in the chat: find out the cost of services, ask clarifying questions, for example, about the difference in materials, or agree on the date and time of arrival of a surveyor and window installation specialist.
Callback form
For clients who find it more convenient to resolve issues over the phone, the company added the ability to order a call at a time convenient for them. If desired, a site visitor can leave a message with a problem or question, as well as attach a photo or screenshot so that the operator can delve deeper into the essence of the problem and contact the client with a ready-made solution.
Offline form for the website
To enable customers to contact the company outside of working hours, it was decided to connect an offline form that automatically appears after the end of the working day. With it, visitors know for sure that they will receive feedback at a convenient time, and the company will not lose a potential buyer.
Omnibutton
The Attic Windows company uses 5 channels to interact with customers. For the convenience of customers, we connected the Omnibutton, which harmoniously fits into the content of the site and combines all available channels in one place. When you click on the widget, a list of channels opens, and the client can choose a convenient option for themselves.
Messengers and social networks
In addition to the services for the site, Attic Windows connected additional channels convenient for customers: VKontakte, Telegram, WhatsApp. In them, users can get advice on types of services, prices and other issues. In addition, in these channels, as well as on the site, you can exchange various documents, for example, send commercial offers and other necessary files, including instructions for installing windows directly in the dialogue. This speeds up processes, as some clients may miss a message in their mail, and messengers and social networks are always at hand.
In 2012, an urgent issue arose about social media marketing service expanding the methods of communication with customers due to a significant increase in buyers. At that time, the company used only telephone and email to communicate with customers, which slowed down the process of placing an order and resolving technical issues.
The tasks that needed to be solved:
Transfer clients to digital channels to speed up the resolution of issues that company managers deal with
Get closer to customers and offer them a choice of communication channels
Collect leads outside of working hours
Increase customer loyalty through fast and quality support
After testing various services, the company Okna Attik chose the universal chat platform LiveTex, the functionality of which covered the tasks set and also met the following criteria:
high quality and a guarantee of stable operation from a company with more than 12 years of experience in the market,
support from a personal manager at all stages of cooperation, assistance in resolving emerging issues and prompt feedback from technical support,
quick implementation and a clear interface to ensure that the employee training process is as intuitive as possible.
Solution
Site services
Online chat on the website
Most often, clients contact the company with questions about the price of the services offered. To make communication easier and more convenient, Attik Windows added a chat to the website .
To immediately collect client contacts, we added pre-chat fields in which visitors can leave their name, phone number, and email. This also made it possible to personalize the operator's responses to requests.
It took less than a week to implement the chat, install the necessary widgets on the website, and train employees.
Now clients can get a full consultation in the chat: find out the cost of services, ask clarifying questions, for example, about the difference in materials, or agree on the date and time of arrival of a surveyor and window installation specialist.
Callback form
For clients who find it more convenient to resolve issues over the phone, the company added the ability to order a call at a time convenient for them. If desired, a site visitor can leave a message with a problem or question, as well as attach a photo or screenshot so that the operator can delve deeper into the essence of the problem and contact the client with a ready-made solution.
Offline form for the website
To enable customers to contact the company outside of working hours, it was decided to connect an offline form that automatically appears after the end of the working day. With it, visitors know for sure that they will receive feedback at a convenient time, and the company will not lose a potential buyer.
Omnibutton
The Attic Windows company uses 5 channels to interact with customers. For the convenience of customers, we connected the Omnibutton, which harmoniously fits into the content of the site and combines all available channels in one place. When you click on the widget, a list of channels opens, and the client can choose a convenient option for themselves.
Messengers and social networks
In addition to the services for the site, Attic Windows connected additional channels convenient for customers: VKontakte, Telegram, WhatsApp. In them, users can get advice on types of services, prices and other issues. In addition, in these channels, as well as on the site, you can exchange various documents, for example, send commercial offers and other necessary files, including instructions for installing windows directly in the dialogue. This speeds up processes, as some clients may miss a message in their mail, and messengers and social networks are always at hand.